Refund Policy

Returns

We genuinely appreciate our customers, and we care deeply about them. We’re confident you’ll love RootWell, and we want you to feel comfortable trying it out without any stress.For that reason, we offer you 90 days to use it and decide for yourself. It’s the best satisfaction guarantee in the industry. 

If for ANY reason you are not happy with your order, email us at hello@rootwellhair.com. We will do our best to make it right, and if we can’t, we’ll refund you 100%, no questions asked. We mean it.

 

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Damaged or Incorrect Items

If your order arrives damaged or isn’t what you expected, contact us at hello@rootwellhair.com and we’ll fix the issue immediately. That may mean sending you a replacement completely free of charge or issuing a refund, depending on what works best for you.